Loulou adjustable bracelet turquoise and gold

All orders are shipped from Beirut, Lebanon.

Import duties, taxes, customs fees, brokerage fees, tariffs, VAT, GST, and other charges imposed by the destination country are not included in the product price or shipping cost and may be collected by DHL or local customs authorities before delivery.

International orders are shipped via DHL Express, and shipping costs are calculated at checkout based on destination and package weight.

Once your order has shipped, you will receive a confirmation email with tracking information.

For more information, please visit our FAQ.

We accept returns and exchanges within 14 days of delivery.

To be eligible for a return or exchange, items must be unused, unworn, in their original condition, with all tags attached and original packaging included.

Return shipping costs are the responsibility of the customer unless the item received is damaged or defective.

Once your return has been received and inspected, approved refunds will be processed within 10 business days and issued to the original method of payment.

Original shipping charges, duties, taxes, customs fees, brokerage fees, and other import-related charges are non-refundable.

For more information, please visit our FAQ.

Your jewelry is designed to be lived in and cherished. To preserve the original brilliance and fine plating of our metals, please observe our care ritual:

• The Golden Rule: Always allow perfumes, lotions, and hairsprays to fully dry before putting on your pieces to prevent tarnishing.
• Keep It Dry: Remove your jewelry before showering, swimming, or exercising. Moisture, chlorine, and sweat can prematurely dull the polished finish.
• Cleaning: Gently buff metal elements with a soft, dry jewelry polishing cloth to eliminate skin oils and restore its high-shine luster.
• Storage: Store your fine metals flat inside their original soft microfiber pouch or a lined jewelry box, separate from other pieces to prevent scratching.

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