Return & Refund Policy

At Nada Sawaya, we want you to love your purchase. If for any reason you are not completely satisfied, we are happy to accept eligible returns in accordance with the policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

Unused and unworn
In their original condition
Returned with all original tags attached
Returned with all original packaging included

We reserve the right to refuse any return that does not meet these requirements.

How to Request a Return

To request a return, please contact us at wecare@nadasawaya.com within 14 days of receiving your order and include:

Your order number
The item(s) you wish to return
The reason for the return

Once your request has been reviewed and approved, we will provide you with return instructions.

Return Shipping

Unless the item received is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Customers are responsible for arranging and paying for the return shipment to our Beirut office.

For your protection, we recommend using a trackable shipping service and retaining proof of shipment until your return has been received and processed.

Exchanges

For online orders, exchanges are processed as a return and a new purchase.

Once your return has been approved and received, you may place a new order for your preferred item.

Customers visiting our Beirut boutique may be eligible for in-store exchanges within 14 days of purchase, subject to product condition and availability.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 10 business days and issued to the original method of payment used for the purchase.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Non-Refundable Charges

The following charges are non-refundable:

Original shipping charges
Return shipping charges
Import duties
Customs fees
Brokerage fees
Taxes, tariffs, VAT, GST, or similar government charges
Any fees incurred as a result of a refused or abandoned shipment

Refused Shipments

All orders are shipped from Beirut, Lebanon.

Import duties, taxes, customs fees, brokerage fees, tariffs, VAT, GST, and other charges imposed by the destination country are not included in the product price or shipping cost and are the responsibility of the customer.

If a customer refuses to pay applicable import charges and the shipment is returned to us, any return shipping costs, customs charges, brokerage fees, duties, taxes, storage fees, or other related expenses incurred will be deducted from any eligible refund.

If the returned shipment is not received by us, no refund will be issued.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at wecare@nadasawaya.com and include photographs of the item and packaging.

We will review the issue and work with you to provide an appropriate solution.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

NADA SAWAYA
56 Gerios Tueni Street
Beirut, Lebanon

Email: wecare@nadasawaya.com
WhatsApp: +961 3 713 813