Step 1: Select an item from the site, choose a color and quantity, and then add to your shopping cart.
Step 2: When you’re ready to complete your order, click the “Check Out” button in your cart. You’ll be taken to the sign in page where you can sign into your NADA SAWAYA account, check out as a guest or go through PayPal, Apple Pay, Google pay or Shopify Checkout.
Step 3: You will be taken to the Shipping Information page. Make sure you review this page carefully, as we have limited ability to modify addresses once the order has been completed.
Step 4: Upon entering your address, you’ll then be taken to the payment information page. Please be sure to make sure that all of your billing information matches with what your financial institution has on file.
Please note: You may also enter your promo code on this page. (This is your only opportunity to enter your promo code)
Step 5: Once your payment information is entered you will be taken to the Place Order page to review all of your order details. Be sure to carefully review this information as we are unable to modify the items in your order once payment has been processed. You’ll be sent a confirmation email shortly after placing your order.
You may purchase as many as you'd like depending on the availability. For corporate sales, please reach out to us at Customer Care or +1 (929)293-6166
Products remain in your cart for as long as you have an active session, but inventory is not guaranteed until you submit your order.
After you submit a preorder, you can update the color of your item only while the preorder is still active. A new order will have to be placed should you wish to make additional changes. Should you require changes to your order, please contact Client Services at email@example.com, or 1 (929) 293-6166 to discuss your options.
At this time, our system does not support payments using multiple credit cards.
All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment, then we will not be able to accept your order. We also have internal order review factors to protect credit card holders.
In accordance with individual state regulations, sales tax is automatically applied to your order if your shipping address is in one of the following states:
Our window for order cancellation is limited, usually up to 60 minutes from when the order has been processed within our system, and even within this time frame it is not guaranteed. If you wish to cancel your order, please contact us at Customer Care or +1 (929) 293-6166. and we'll make every effort to accommodate your needs.
Please note: If your order is ineligible for cancellation, you will be advised to return your items for a refund to the original form of payment. Please click here for directions on how to return your online order. Please allow 7 - 10 business days for your refund to be processed once the product arrives back to our warehouse. Made-to-order items and personalized items are considered final sale and cannot be returned for a refund. Once a made-to-order has been confirmed, it cannot be cancelled.
At this time, we are unable modify order details once an order has been placed. This includes changing the color or size of an item, swapping out items and removing individual items from an existing order.
If you notice that you’ve made a mistake on your order, please contact our customer service and we will attempt to cancel the order so that you may replace it with the correct details.
Please note: If we find that an order is no longer eligible for cancellation, you’ll be advised to return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment.
If your package arrived damaged, please contact us at 1-929-293-6166 or email us at firstname.lastname@example.org and we will handle this issue accordingly.
You can preorder the latest release straight from the Le 13. Simply place a deposit at the time of purchase, once your pre order is ready to ship you will be notified that the balance owed will be billed in full. Upon receiving the remaining balance your order will ship directly to you. If you prefer to shop within available stock, you will pay in full.
When you decide to purchase from our preorders, you are initially charged a deposit at checkout. Once you receive email confirmation that your preorder piece has arrived, our system will automatically process the remaining balance within 24 hours. The remaining balance will include any shipping fees, taxes and/or duties (when applicable).
The estimated delivery window for each particular item will be located on the product page underneath the price of the product. Once you have purchased an item, this information will be reflected in your confirmation email and in your "Order History" on your Nada Sawaya account.
Please note that we cannot provide a tighter delivery window until later in the production process. If you have any questions about the delivery window for a specific item, please contact Client Services at email@example.com, or 1 (929) 293-6166.
Preordered items will ship separately from non-preordered items in an order. Preordered items cannot be shipped via express shipping. International orders containing preordered items will ship all at the same time once the preordered item is ready to ship. Orders with items marked with an Estimated Ship Date will all ship at the same time with the selected shipping method.
You may only cancel a pre order if the option is still active on site. After a pre order event has ended, the order may not be cancelled unless the shipment has been unavoidably delayed past the stated estimated delivery window. Any other cancellation requests are at the discretion of Nada Sawaya and may only be refunded as Site Credit.
We can occasionally accommodate late order requests once a pre order event has expired on site. Please contact our Client Services Team at firstname.lastname@example.org, or 1 (929) 293-6166 to discuss your options.
If a late or special-order request is approved, the piece will be Final Sale and not eligible for cancellation or return.
We do not currently offer gift wrapping but you will be very happy with our beautiful signature reusable packaging designed to be used twice, for shipping and for returns. Each bag comes with a dust bag.
Creating a NADA SAWAYA account allows you to:
1. Store multiple shipping and billing addresses to expedite your checkout;
2. Save the contents of your shopping bag for later;
3. Easily access your current order details and history;
4. Save credit card information to expedite checkout;
5. Enrolls you automatically into our Loyalty Program
NADA SAWAYA accepts Credit / Debit cards (Visa, MasterCard, American Express, Discover, JCB) as well as GooglePay, PayPal, Apple Pay and Quadpay.
Please note that your billing address must match the address on your credit card statement.
As soon as you place your order, we pre authorize your credit card, first to check that your credit card is valid , and then that the card has enough funds on it for your order. The authorization period will end after 7 days. We capture a payment within the authorization period to collect money for your order.
Nada Sawaya may offer promotions from time to time, which will be sent through our online Newsletter. Promotional codes must by applied during checkout and have an expiration date and possible transactional restrictions. The expiration date and restrictions can be found in the fine details listed beneath the promotional offer. Only one promotional code may be applied to an order.
Complimentary shipping and free returns in the US. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.
Complimentary ground deliveries made Tuesday-Saturday / Two day $25.00 deliveries made Monday-Friday / Next day $35.00 deliveries made Monday-Friday
For Alaska, Hawaii and Puerto Rico:
Two day $25.00 deliveries made Monday-Friday.
Ground Service, Saturday delivery and same day delivery options are not available.
Two day and Next day deliveries are made Monday through Friday excluding Saturday, Sunday and holidays. Ground deliveries are made Tuesday through Saturday excluding Sunday and holidays. NADA SAWAYA cannot be held responsible for unanticipated delivery delays beyond NADA SAWAYA’s control.
We recommend reviewing your order details on the order review page before submitting your order, or reviewing the order confirmation email that is sent to you shortly after your order is placed.
We aim to provide shipping services to most locations worldwide, but please note that FedEx may have specific shipping restrictions in place on certain destinations. We will notify you as soon as possible if a shipment cannot be delivered to your location.
FedEx International Priority provides delivery typically within 1-3 business days to more than 215 countries and territories. Major cities in Canada and Mexico typically take 1 business day. Major cities in Europe and Asia typically take 2 business days
FedEx International Economy, a cost-effective delivery option, typically takes 2–5 business days to more than 215 countries and territories. Delivery takes 2 - 3 business days to key markets such as Canada, Mexico and Puerto Rico.
Please note that all shipping options may not be available for every delivery location. FedEx provides estimated delivery dates, after shipment completion.
We regret that we cannot offer an alternate-address shipping option for International Orders without performing additional credit card verification.
Purchases made with a foreign bank-issued credit card may require additional processing time for credit verification.
Orders may be canceled if we are unable to verify the billing information provided through the card-issuing bank. To assist in the verification process, we request that international customers select a shipping address that matches the billing information listed on the payment credit card.
Risk of loss and title for product shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they will be.
The international shipping cost will be calculated based on the service level, the number of items purchased, the weight of the items and the destination country.
*Please note that all International shipments are sent DDU (Delivered Duty Unpaid). All duties and taxes shall be borne the purchaser.
Orders must be placed by 2 pm (EST)
If you would like to have your online order shipped within the USA, but billed to an international address, please shop as a US customer and enter the appropriate billing information at checkout.
Please note that all International shipments are sent DDU* (Delivered Duty Unpaid). Orders shipped outside of the United States are subject to custom taxes and duties. This cost is the receiver’s responsibility and is payable upon delivery of goods. Most countries have a personal import allowance, but each region is different. Please check your country’s import costs and regulations carefully before placing your order.
Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from NADASAWAYA.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your product and advance (on your behalf) any duties and taxes owed by you.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.
If you decide to refuse any shipments from NADASAWAYA.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to NADASAWAYA.com. This amount will be deducted from your product refund.
Please note that your order will be canceled and credit card refunded if customer service does not receive a reply to our request for additional information within 48 business hours.
Please contact Customer Care with any questions, or for more information about our International ordering policies.
We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each mailing address.
What addresses are restricted in the US for Delivery? Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels or freight forwarders. To bill an order to your APO/FPO address, please contact us at Customer Care or +1 (917) 224-6337.
For security reasons, all NADA SAWAYA purchases require an adult signature upon delivery. If you are unavailable to sign for your package, the driver will leave a notification on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days and temporarily hold the delivery at a location near you. If you are still unavailable to sign for your package, the package will be returned to sender. Please note that NADA SAWAYA is not responsible for unanticipated delays.
NADA SAWAYA will send you several emails during the order process to keep you informed of the status of your purchase.
Once an order has been successfully submitted, it cannot be canceled or modified. Once you receive the product, you can initiate a return. Please allow 7 - 10 business days for your refund to be processed once the product arrives to our warehouse.
Orders for product that is available immediately are processed the same day if the order is placed from Monday through Friday by 5 pm (EST). For all other orders placed after 5 pm (EST) they will be processed the next delivery day.
Ground: 3 - 5 business days / Two Day: 2 business days / Next Day: 1 business day
Pre-Orders are estimated to ship with complimentary ground service during the delivery window provided. Please be aware that they may arrive sooner or later than anticipated. Your credit card will be charged at the time of order. A delivery confirmation containing your order details will be emailed to you as soon as your purchase has been shipped.
Returns And Exchanges
NADA SAWAYA will accept product in its original condition including the dust bag. The box in which you have received your bag has two labels, one used for shipping and one used for returns.
Product that has been worn, used, altered or damaged will not be accepted. Certain items are shipped with a tag attached. Returns on these specific items will only be honored if the label remains intact.
NADA SAWAYA reserves the right to refuse return of any product that does not meet the above return requirements in NADASAWAYA’s sole discretion.
Return product must be postmarked within 14 days from the date of delivery to NADASAWAYA.com
For US orders, simply contact Customer Care. Make sure you have your order number, billing zip code and the email address used to place the order, as you'll need this information to initiate your exchange or return.
We recommend utilizing the prepaid label provided by NADASAWAYA.com. NADA SAWAYA will not assume responsibility for reimbursement or any compensation in the event that return packages are lost, stolen, mishandled or damaged (i) prior to acceptance by FedEx, when utilizing the pre-paid label provided by NADA SAWAYA or (ii) in the event that the prepaid label provided by NADA SAWAYA is not used for the return shipment.
Withdrawals, cancellations, exchanges or returns are not accepted for customized product orders.
Product returned to NADASAWAYA.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment.
Original shipping charges incurred at the time of purchase are non-refundable.
Gift items purchased on NADASAWAYA.com may be returned. However, refunds may only be issued to the same credit card used in the original payment.
NADASAWAYA.com cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on NADASAWAYA.com.
LA CLIC REWARDS
The La Clic rewards is your front row seat to the best in handbags. Hollywood may have its A-list, but when it comes to handbags, there’s only one list you want to be on: the LA CLIC. LA CLIC Rewards allows you to accumulate clic-coins, for everyday activities like browsing, purchasing, staying active on Nadasawaya.com , writing product reviews, and much more. Unlock rewards and enjoy more e-mazing treats and experiences. And this is only the beginning….
Activities that can earn you Clic-Coins and the rewards we offer, can change at any time, so check back to see the latest!
Every LA CLIC customer who is 13 years of age or older and a legal resident of the United States is eligible to enroll in our free LA CLIC Rewards program at nadasawaya.com. Remember to set up a member account and complete your profile at nadasawaya.com in order to enjoy all the benefits of the program. An email address will be necessary for program enrollment.
As a member, you earn clic-coins that determine your clic-coins benefits plus tier levels and benefits.
Clic-coins Benefits: At different clic-coin levels you will be offered rewards that can be used in conjunction with a purchase on nadasawaya.com. These rewards are based on the number of clic-coins you have accumulated in a single year as listed below and are valid for one-time redemption per year. You must redeem your unlocked rewards prior to your anniversary date, or the available rewards will expire. On your anniversary date, your clic-coins reset to 0 and you start accumulating new clic-coins and unlocking new rewards. You may only redeem one clic-coin benefit reward per order. Clic-coins benefits cannot be combined with other site-wide promotional offers (e.g., other discounts, free sample offers, free product offers, etc.).
150 Clic-Points* when you enroll in the La Clic
*Not valid for purchase of eGift Cards, sales tax, and other excluded charges and/or products as specified by us from time to time, including, but not limited to, certain discounted products.
Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of clic-coins you currently have. Tier benefits can only be redeemed on nadasawaya.com. On your anniversary date, even though your clic-coins reset to zero, your initial tier status for the year is determined by the number of clic-coins earned in the prior year.
Level 1, THE GO-GETTER: 0–2499 Clic-Coins Free Standard Shipping and Free Returns Redeemable Vouchers Early access to limited-time Birthday Discount: 5%
Level 2, THE RISING STAR: 2500–4999 Clic-Coins All Level 1 benefits Birthday Discount: 10% Early Access to Exclusive Launches Free expedited shipping.
Level 3, THE VIP 5000 Clic-Coins and above All Level 1 and 2 benefits 100% more Clic-Coins on Purchase Free next-day Shipping Birthday Discount:15%
The La Clic is a loyalty program that rewards customers for purchasing Nada Sawaya products and participating in certain brand experiences. It is a tier-based program determined by the number of clic-coins a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date when you enroll.
There are 3 tiers with associated benefits:
Level 1, THE GO-GETTER 0 – 2499 clic-coins Level 2, THE RISING STAR 2500 – 4999 clic-coins Level 3, THE VIP 5000 + clic-coins
When you join, you’ll automatically be placed in Level 1, THE GO-GETTER and be eligible for all the benefits Level 1 members receive. Once you earn at least 2500 clic-coins in your first year, you’ll be automatically moved up to Level 2, THE RISING STAR. If you earn 5000 clic-coins or more in your first year, you’ll qualify for Level 3, THE VIP.
Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough clic-coins to qualify for that tier each year. For example, if you qualify for Level 2, THE RISING STAR, during your first year, you’ll maintain THE RISING STAR status during your second year. But, if you earn less than 2500 clic-coins on eligible purchases during your second year, you’ll drop back down to Level 1, THE GO-GETTER status on your second anniversary date.
The higher the tier, the better the benefits.
To earn clic-coins, you must be enrolled in the La Clic within 3 days of the date of purchase. La Clic members receive 1 clic-coin for every $1 spent on eligible purchases on nadasawaya.com*. Eligible purchases include regular priced merchandise and exclude eGift Cards, sales tax, state fees, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time.
You may earn Clic-Coins in a number of ways, including purchasing and staying active on nadasawaya.com , sharing content on certain social media channels, writing product reviews and much more. This list is constantly changing, so to stay current on all of the activities that will allow you to earn Clic-Coins, be sure to check the EARN CLIC-COINS tab in your online Rewards page often. Purchases made using a site credit will not earn clic-coins.
You can earn Clic-Coins for qualifying web-based activities, which include the following:
Complete your profile: 300 clic-coins (1 time only) Connect to Facebook: 100 clic-coins (1 time only) Follow us on Instagram: 100 clic-coins (1 time only) Write a review that get published: 250 clic-coins (Reviews have to be on a purchased product, (don’t forget to check that you are an La Clic member) Refer a friend: 100 clic-coins (Five times per year) earn bonus clic-coins when that friend makes his or her first eligible purchase on nadasawaya.com as a member.
The number of clic-coins, if any, awarded for each action above is determined by Nada Sawaya in its sole but reasonable discretion and in all cases subject to a maximum number of clic-coins earned for each action per year. Members must be logged-in to their La Clic account in order to earn clic-coins.
* All clic-coins are pending, they get matured 20 days after your purchase.
No. Neither accounts nor La Clic clic-coins and benefits may be shared or combined. Only the member paying for the products may accumulate clic-coins and benefits.
Your clic-coins balance will show a reduction equal to the clic-coins earned on the product purchase. For an exchange of equal value, the clic-coins balance will remain unchanged.
Your level (THE GO-GETTER, THE RISING STAR or THE VIP ) will remain the same.
If it is found that an order is obtained through fraudulent or other activity that violates the La Clic Terms & Conditions, those clic-coins and your tier status will also be reversed.
LA CLIC marketing emails provide you with the latest information regarding LA CLIC products and official announcements. LA CLIC Rewards emails provide you with detailed transactional information regarding your LA CLIC Rewards account, for instance, confirm qualified activities, verify rewards, etc. Should you choose to opt out of LA CLIC marketing emails but maintain an active LA CLIC Rewards account, you will continue to receive LA CLIC Rewards transactional emails such as clic-coins balance updates until you contact Customer Service and close your LA CLIC Rewards account.
There are a few ways you may lose clic-coins from your LA CLIC Rewards account. One way in which you may lose clic-coins is if you connect to any social network through the program and then disconnect from that social media network in the same month. You may also lose clic-coins for returning item(s) from an order for which you initially received clic-coins. Clic-coins also expire after 12 months in which your account sees no clic-coins-earning activity.
Clic-coins are valid for one year from your La Clic anniversary date. On your anniversary date each year, your clic-coins reset to zero and you start accumulating new clic-coins benefits and unlocking new rewards, starting with 10% off an online purchase.
On your anniversary date, even though your clic-coins reset to zero, your tier status is determined by the number of clic-coins accumulated in the prior year.
This is the anniversary of your enrollment in the La Clic loyalty program, and occurs on a 12-month cycle. For example, if you joined the La Clic on November 13, 2019, your anniversary date would be November 13, 2020, and every year November 13 of each year following.
You can earn clic-coins for most web-based activities on a mobile device, but you will need to disable 'private browsing' on your mobile browser. Check your mobile browser settings on your mobile device to ensure it will always accept cookies.
Yes. Once you complete a transaction on nadasawaya.com , the check-out confirmation page will display how many clic-coins you've earned and those clic-coins will be added to your LA CLIC Rewards account balance when your items ship.
In year one of your La Clic membership, your tier status is determined by the clic-coins you accumulate during that first year. After year one on your anniversary date, your clic-coins reset to zero, and you can start earning clic-coins benefits again. While your clic-coins reset after year one, your initial tier status for the year is determined by your clic-coins accumulated each prior year of membership, and you are eligible for those tier benefits regardless of the number of clic-coins you have.
Yes, your redeemable clic-coins will expire if your account has no clic-coins-earning activity (that includes engagement and/or purchase activity) for a 12-month period and on your anniversary date, at which time they reset to zero.
Clic-coins benefits are available based on the number of clic-coins you have accumulated. They are valid for one time use on nadasawaya.com, and they expire on your anniversary date.
Yes. You must log-in to your La Clic account and make a purchase within 24 months to remain an active member. Membership will expire if a member is inactive for a period of 24 months or more.
No, clic-coins are only issued for purchases after the official launch of the program and once you have fully enrolled and opted in to the LA CLIC Rewards program online.
Clic-coins awarded are based on the actual price you paid for a product, but less taxes, shipping and handling charges and any other fees. A purchase of a gift card is not eligible for clic-coins earnings.
We're sorry to see you leave, but if you no longer want to be a part of the LA CLIC Rewards program please call our Customer Service team at 1-929-293-6166 and they can assist you.
You can check your La Clic account status by visiting your account online at nadasawaya.com where you can track your current clic-coins, level and available benefits. All clic-coins are pending until your order ships, at which time they are fully matured.
While most Clic-Coins will be added to your balance immediately after you have completed an action, some activities take longer to verify. For example, product purchase clic-coins are added once your item ships and item review clic-coins are added after your review is approved and posted to nadasawaya.com.
If you have questions related to your membership account, please contact Customer Service.
You can reset your password on nadasawaya.com by selecting ‘Forgot My Password’ at the login page.
No. Clic-coins and benefits earned through the La Clic have no cash value, are non-transferable, and you have no property rights in the clic-coins and benefits. Products received as an La Clic reward cannot be returned or exchanged for money or any other products or clic-coins.
Yes. We reserve the right to change, without notice, La Clic benefits, how you achieve each La Clic tier, how you earn clic-coins and how we evaluate and reward your eligible purchases and/or other La Clic activity.
We reserve the right to place limits on the number of purchases or activities that are eligible for the La Clic and/or for clic-coins and benefits, in any given time period or for the duration of the LA CLIC, and/or any combination thereof.
We reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given clic-coin level, in a given time period or for the duration of the LA CLIC, and/or any combination thereof.
Your La Clic offers and rewards can be redeemed on nadasawaya.com at checkout with your purchase. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Details on event rewards will be provided for each event when the time comes.
Rewards can only be redeemed when making a purchase on nadasawaya.com. You must be logged in to your La Clic account to use your benefits.
From time to time, La Clic members will be offered early access to shop select products before they are offered for sale to the general public. Qualifying members, who have opted in to receiving La Clic marketing emails, will receive email invitations when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last.
No. Products received as a reward cannot be returned or exchanged for money or any other products or clic-coins.
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.
After year one on your anniversary date, your clic-coins reset to zero, and you can start earning clic-coins benefits again. While your clic-coins reset each year on your anniversary date, your tier status is determined by your clic-coins earned in each prior year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough clic-coins to qualify for that tier each year. For example, if you qualify for Level 2, THE RISING STAR, during your first year, you’ll maintain THE RISING STAR status during your second year. But, if you earn less than 2500 clic-coins on eligible purchases during your second year, you’ll drop back down to Level 1, THE GO-GETTER status on your second anniversary date.
Yes. We may, in our sole discretion, cancel, modify, restrict or terminate the La Clic or any aspect or feature of this loyalty program at any time without prior notice, even though such changes may affect the value of clic-coins and benefits already accumulated or earned and/or the ability to redeem accumulated clic-coins and benefits.
If your membership is terminated or expires, clic-coins and benefits in your account will automatically terminate.
Not a problem – we are happy to help! Simply call us at 1-929-293-6166 or email us at LaClic@nadasawaya.com . As noted above, some engagement activities take longer to verify clic-coins earning, and for online purchases, clic-coins will not accrue until after a product has shipped, so there will be a delay.
At this time, you must be a legal resident of the United States to participate in the program. Members can only earn purchase-related clic-coins and redeem La Clic Rewards on nadasawaya.com.
Please contact our Customer Service team at 1-929-293-6166 or email us at email@example.com 24 hours a day. We'll reply within one business day.
No, you may only use one reward per transaction.
QuadPay is a payment plan that allows you to pay for your purchases via 4 simple, interest-free installments. QuadPay empowers you to buy now, pay overtime and avoid interest repayments.
By paying the QuadPay way, you will only be paying 25% of that order day one, with 0% interest.
There are no fees if you pay on time. We only charge a $7 fee on any installment that is seven days overdue. If after 14 days the account is still past due, then a one-time $7 account fee is added.
For initial sign up we only need your date of birth, mobile number, and either a debit or credit card. After that we only need you to enter your mobile number to make a purchase through QuadPay. QuadPay is completely secure.
QuadPay does not approve every order. Our automated system takes into account various factors to determine whether you are approved and what spend limit we can provide you with. If you are a repeat purchaser and have made all your repayments in time, there is a good chance you will receive a higher limit than somebody who is a new customer. We also look at the total value of your order and can deny transactions if they exceed certain limits. Sometimes reducing the value of your order can help.
You can sign up during the checkout process. For the initial sign up we will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!
In order to have an account with QuadPay, you must:
Live in the US Be at least 18 years old Have a valid and verifiable mobile number Use a US credit or debit card to make a purchase
Your first payment is due at the time of your purchase. The next three payments are bi-weekly, over 6 weeks.
If for whatever reason you’re having an issue paying on time contact firstname.lastname@example.org.
You will be notified via text message or email of the upcoming charge. If the charge remains unpaid for seven days, we will incur a $7 late fee on missing a scheduled payment with a further $7 added seven days after payment due so it’s important to notify QuadPay to avoid a late fee if you’re having trouble updating your payment.
QuadPay associates a Payment Card with an Order when you first complete the checkout process for that Order. If you need to change which payment method is used for future installments for an Order, follow these steps to associate a different card with a given Order. This will cause all further installments for that Order to be billed against your new Payment Card. You will need to repeat this process for each Order you would like to migrate to a new Payment Card. If you would like to use a Payment Card not yet associated with your QuadPay account, follow these instructions to add that card to your account first: Log into the Customer Portal at https://customer.quadpay.com/login Go to the Orders Page Click View Order for the order you would like to change Click Edit next to the Payment Card in the Order Details Click Use This Card next to the card you would like to use for future installments
When an attempt at a purchase is made you will see that pending charge sit there. If the purchase is successful, the charge will go through after ~24 hours.
If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after ~24 hours.
QuadPay has a portal where you can log in by entering just their mobile number and have instant access to their past and current orders.
You'll be able to see which installments have been paid and which installments are still outstanding
Products remain in your cart for as long as you have an active session, but inventory is not guaranteed until you submit your order.
Remember, you can only use QuadPay if you: Live in the US, are at least 18 years old, have a valid and verifiable mobile number, and are using a US credit/debit card to make a purchase. If there is an issue with your payment Card we recommend reaching out to your Bank first to see what the issue is.
As soon as Quadpay is notified of the return, our customers are refunded the amount they’ve paid to-date and QuadPay cancels all future payments.
If you have not already paid all four installments, then we will apply a credit towards them. If the credit is more than your open installments it may be split up; partially applied to your payment plan and partially refunded to your credit card associated with the order.
If you have already paid all four installments, then we will refund your credit card associated with the order.
Just like you pay in installments we will refund you in that manner. So, make sure you look through your credit card statement for 1-4 refunds from QuadPay.
Nada Sawaya leather goods contain a NFC (Near Field Communication) tag behind the logo. By scanning the NFC tag you will find information about the piece (serial number, product code, digital signature of authenticity) to guarantee the authenticity and the quality of it. The tag can be read by a NFC device and does not contain any personal data nor can identify who detain the product. For more information please contact: privacy@Nadasawaya.com
We guarantee the authenticity of all products purchased on NADASAWAYA.com. Each product is delivered with an NFC tag embedded in the leather that proves authenticity and shows the transparency of the supply chain.
Avoid over-filling your NADA SAWAYA bags to ensure they maintain their original shapes. This will also prevent damage to the shoulder strap, and handles. When not in use, your NADA SAWAYA bags and accessories should be filled with white tissue paper and stored them in their original dust bags. Special handles should be folded inside to avoid marks on the delicate skin.
To protect the surface of your leather goods, avoid contact with rough or abrasive materials and keep your leather goods away from chemicals, greasy substances, make-up products or Fragrances.
Make sure to protect your leather goods from water, humidity and extreme temperatures. Should they get wet, immediately absorb any moisture by patting (do not wipe) using a soft dry cloth.
In the event of a stain, try to clean and dry immediately by patting gently with a soft dry white cloth. Do not apply harsh liquids like alcohol, solvents or stain removers onto the leather or textile surfaces.
Avoid extended exposure to sunlight or artificial light, as the color of your leather goods may fade. White leather goods are extremely sensitive to light, and the leather may turn yellow if exposed for an extended period of time.
Patent leather should not be in contact with PVC-coated surfaces as the color may transfer onto your leather piece.
For any additional questions, please feel free to reach out to our Client Services Team at email@example.com, or 1 (929) 293-6166.
Kindly note that all email and phone correspondence is recorded and monitored for quality assurance purposes.
For orders shipping within the US, sales tax will be charged at checkout on orders shipping to New York State and Delaware.
If you are shipping to any other region outside of the US, applicable duties will be charged at checkout.
When shipping to countries outside of the US (see list below), all destinations are delivered on a DDU (Delivery Duty Unpaid) basis, import taxes and duties will not be paid through Nada Sawaya, as well as all other non-customs-related local taxes. Instead, the shipping carrier will invoice you upon delivery of your merchandise.
For Pre orders, Taxes and Duties will be processed on the second payment.
Once your order has shipped, you will receive an email containing your order details and tracking number, which you can use to track your order online. If you are registered with Nada Sawaya, you can track the status of your delivery by signing into your account and selecting "My Account", followed by "Orders".
Your tracking number will not activate to show movement until the parcel is scanned in at the first courier-specific sorting facility, generally 24 hours or so after you receive your shipping notification.
Before we can ship your order, we may need to confirm some additional details with your card issuer. Our delivery time starts from the moment an order begins processing and includes a 24/48-hour period where your items will be packed and shipped from our warehouse. This can take slightly longer during sale. Inclement weather conditions and international customs are also not factored into delivery time and may cause delays.
Nada Sawaya insures every package against theft and accidental damage while in transit, until it is delivered to your specified address. Once the package is delivered, we are no longer responsible for your purchased goods. If you are sending this package as a gift, the person who signs for the package confirms receipt and is accountable for the merchandise. If your box is damaged upon arrival, we recommend that you refuse the delivery. Please notify Client Services at firstname.lastname@example.org, or 1 (929) 293-6166 if you have refused a package.
At this time, we can only submit reroute requests for orders that are being shipped through FedEx. If you need to change your shipping address, please contact us at 1-929-293-6166 us at email@example.com and we'll make every effort to accommodate your needs.
Please note: If we find that your order is being shipped through FedEx Smart post or the U.S Postal Service, we will attempt to cancel your order prior to shipment. If we find that the order cannot be cancelled, you will be advised to contact your local postal office to discuss alternate delivery options.