Step 1: Select an item from the site, choose a color and a quantity, and then add to your shopping cart.
Step 2: When you’re ready to complete your order, click the “Check Out” button in your cart. You’ll be taken to the sign in page where you can sign into your NADA SAWAYA account, check out as a guest or go through PayPal, Apple Pay, Google pay or Shop Pay.
Step 3: You will be taken to the Shipping Information page. Make sure you review this page carefully, as we have limited ability to modify addresses once the order has been completed.
Step 4: Upon entering your address, you’ll then be taken to the payment information page. Please be sure to make sure that all of your billing information matches with what your financial institution has on file.
Please note: You may also enter your promo code on this page. (This is your only opportunity to enter your promo code)
Step 5: Once your payment information is entered you will be taken to the Place Order page to review all of your order details. Be sure to carefully review this information as we are unable to modify the items in your order once payment has been processed. You’ll be sent a confirmation email shortly after placing your order.
You may purchase as many as you'd like depending on the availability. For corporate sales, please reach out to email@example.com
Products remain in your cart for as long as you have an active session, but inventory is not guaranteed until you submit your order.
All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment, then we will not be able to accept your order. We also have internal order review factors to protect credit card holders.
In accordance with individual state regulations, sales tax is automatically applied to your order if your shipping address is in one of the following states: NY, GA
At this time, we are unable modify order details once an order has been placed. This includes changing the color or size of an item, swapping out items and removing individual items from an existing order.
If you notice that you’ve made a mistake on your order, please contact our customer service and we will attempt to cancel the order so that you may replace it with the correct details.
Please note: If we find that an order is no longer eligible for cancellation, you’ll be advised to return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment.
Our window for order cancellation is limited, usually up to 60 minutes from when the order has been processed within our system, and even within this time frame it is not guaranteed. If you wish to cancel your order, please contact us at firstname.lastname@example.org or (929) 293-6166. and we'll make every effort to accommodate your needs.
Please note: If your order is ineligible for cancellation, you will be advised to return your items for a refund to the original form of payment. Please click here for directions on how to return your online order. Please allow 7 - 10 business days for your refund to be processed once the product arrives back to our warehouse. Made-to-order items and personalized items are considered final sale and cannot be returned for a refund. Once a made-to-order has been confirmed, it cannot be cancelled.
RETURNS + REFUNDS
We always aim for make sure our customers love our products, but if you do need to return an order, it is very easy, you can do it directly online and it's FREE, except for sale items.
NADA SAWAYA accepts returns of unworn and unused product within 20 days of shipment.
Easy Return process online: In the footer, click on "Start a return" and enter your order number and the email address that you used when you purchased your item and follow the steps. Please select the item(s) that you would like to return, as well as the reason for return. . Return product must be postmarked within 20 days from the date of delivery to NADA SAWAYA
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Note: NADA SAWAYA reserves the right to refuse return of any product that does not meet the above return requirements. You are eligible for either return credit or refund only after Nada Sawaya receive the item and confirms that it is unworn and unused. Product that has been worn, used, altered or damaged will not be accepted.
Return Shipment Instructions
After you have completed the return process online, please print the return label and return form. Please pack items to be returned in the same box that you have received and return form inside an appropriate shipping box and seal. Affix the return label to the outside of the box and drop off at your nearest FedEx location. Your credit or refund will be applied within 7-10 business days upon receipt of your item(s). At any point, you may check the status of your return online in your order history.
INTERNATIONAL RETURNS NADA SAWAYA does not support pre-paid international return labels at this time. All international sales are final. Please contact email@example.com if you need further assistance.
EXCHANGES NADA SAWAYA does not accept exchanges. Customers will follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.
Products returned to NADASAWAYA.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment.
Cancellations, exchanges or returns are not accepted for customized product orders.
We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each mailing address.
We use all major carriers, and local courier partners. You’ll be able to track your package along the way.
Ground Shipping: We are happy to offer FREE ground shipping for orders with delivery addresses within the U.S., typically arriving within 3-8 business days. Orders are shipped from Atlanta/GA.
2-Day Shipping: We offer expedited orders via Fedex 2-Day delivery for $25. Please note order processing time still applies to the order.
Overnight Shipping: Overnight shipping is available for $35 for Standard Overnight shipping via FedEx. Please note order processing time still applies to the order.
Please note order processing time still applies to the order.
APO / FPO: Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels or freight forwarders. To bill an order to your APO/FPO address, please contact us at firstname.lastname@example.org
Hawaii and Alaska: We ship to Hawaii and Alaska via FedEx 2-Day delivery for $25.
Further, we currently do not ship to Guam and the US Virgin Islands.
If an order contains an item with a delayed ship date, the entire order will ship together.
NADA SAWAYA will send you your tracking number so you can track your order along the way.
Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels or freight forwarders. To bill an order to your APO/FPO address, please contact us at email@example.com
For security reasons, all NADA SAWAYA purchases require an adult signature upon delivery. If you are unavailable to sign for your package, the driver will leave a notification on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days and temporarily hold the delivery at a location near you. If you are still unavailable to sign for your package, the package will be returned to sender. Please note that NADA SAWAYA is not responsible for any items returned due to unavailable delivery.
NADA SAWAYA ships internationally with FedEx.
We aim to provide shipping services to most locations worldwide, but please note that FedEx may have specific shipping restrictions in place on certain destinations. We will notify you as soon as possible if a shipment cannot be delivered to your location.
FedEx International Priority provides delivery typically within 1-3 business days to more than 215 countries and territories. Major cities in Canada and Mexico typically take 1 business day. Major cities in Europe and Asia typically take 2 business days
FedEx International Economy, a cost-effective delivery option, typically takes 2–5 business days to more than 215 countries and territories. Delivery takes 2 - 3 business days to key markets such as Canada, Mexico and Puerto Rico.
Please note that all shipping options may not be available for every delivery location. FedEx provides estimated delivery dates, after shipment completion.
We regret that we cannot offer an alternate-address shipping option for International orders without performing additional credit card verification.
Purchases made with a foreign bank-issued credit card may require additional processing time for credit verification.
Orders may be canceled if we are unable to verify the billing information provided through the card-issuing bank. To assist in the verification process, we request that international customers select a shipping address that matches the billing information listed on the payment credit card.
Risk of loss and title for product shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they will be.
The international shipping cost will be calculated based on the service level, the number of items purchased, the weight of the items and the destination country at checkout.
*Please note that all International shipments are sent DDU (Delivered Duty Unpaid). All duties and taxes shall be borne the purchaser.
Orders must be placed by 2 pm (EST) to be processed the same day.
Exchange Rates: Orders are paid in USD and the exchange rate will be calculated at time of purchase by the customer’s credit card processor. We are unable to offer adjustments for exchange rate changes. The exchange rate and international credit card fees will be dependent on the credit card that the customer is using.
Please note that all International shipments are sent DDU* (Delivered Duty Unpaid). Orders shipped outside of the United States are subject to custom taxes and duties. This cost is the receiver’s responsibility and is payable upon delivery of goods. Most countries have a personal import allowance, but each region is different. Please check your country’s import costs and regulations carefully before placing your order.
Customs policies vary widely from country to country; please contact your local customs office for further information.
Additionally, when ordering from NADASAWAYA.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your product and advance (on your behalf) any duties and taxes owed by you.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.
If you decide to refuse any shipments from NADA SAWAYA, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to NADA SAWAYA. This amount will be deducted from your product refund.
Please note that your order will be canceled and credit card refunded if customer service does not receive a reply to our request for additional information within 48 business hours.
Please contact firstname.lastname@example.org with any questions, or for more information about our International ordering policies.
Original shipping charges incurred at the time of purchase are non-refundable.
NADA SAWAYA accepts Credit / Debit cards (Visa, MasterCard, American Express, Discover, JCB) as well as GooglePay, PayPal, Apple Pay, Alipay, UnionPay, Wechat and Quadpay.
Please note that your billing address must match the address on your credit card statement.
At this time, our system does not support payments using multiple credit cards.
As soon as you place your order, we pre authorize your credit card, first to check that your credit card is valid , and then that the card has enough funds on it for your order. The authorization period will end after 7 days. We capture a payment within the authorization period to collect money for your order.
Nada Sawaya may offer promotions from time to time, which will be sent through our online Newsletter. Promotional codes must by applied during checkout and have an expiration date and possible transactional restrictions. The expiration date and restrictions can be found in the fine details listed beneath the promotional offer. Only one promotional code may be applied to an order.
NADA SAWAYA is leading the changes in the fashion industry by transforming its products into a gateway and a platform to communicate with its consumers one by one.
When a consumer engages through one of our product embedded with the NFC Technology, they receive an experience on their mobile device and we make sure that those experiences are personalized and that they’re highly contextual, meaning they’re getting the information they want and need at that point in time. It can also be storytelling, educational, like now the experience is focused on product journey.
Nada Sawaya leather goods contain a NFC (Near Field Communication) tag behind the external logo. By tapping on the logo with your smartphone you will find information about the product to guarantee the authenticity and the quality of it. The tag can be read by any new smartphone and does not contain any personal data nor can identify who detain the product. For more information please contact: privacy@Nadasawaya.com
Digital product IDs are being embedded in our products to ensure you feel secure about the purchase you are making.
NADA SAWAYA bags and accessories are made with the finest materials and require daily care. Please refer to the following care recommendations to ensure the impeccable condition and extended lifetime of your bags and accessories.
Do not overload your bag
Avoid exposing your leather goods to humidity and direct sources of heat (radiators, sun)
Prevent any contact with alcohol (perfume, solvent) and greasy substances (make-up)
Store your bag standing up in its felt pouch, filled with silk paper so that it retains its shape
Avoid contact with rough or abrasive materials]
Prevent rough exposure to metallic parts as the coating may chip, and clean with a soft dry cloth
Waterproof your leather good and maintain it with a professional leather conditioner regularly
Take specific care of white or light-colored bags to avoid stains, as it is difficult to clean them
To clean your leather goods, wipe with a clear, non-abrasive and soft dry cloth.
In case of contact with water, do not rub the leather: use a clear dry cloth and apply a gentle tapping motion to absorb the liquid.
If stains occur, dab the area with a damp soft cloth and leave to air dry. Apply a clear leather cream using gentle circling motions.
Yes—for life! Our handbags are guaranteed by a limited lifetime warranty.
Nada Sawaya products are made with the highest quality materials and craftsmanship, and we stand behind each one. Nada Sawaya products are fully warranted against defects in materials and workmanship for the lifetime of the product – which means the usual and customary wearable life of the product, by the original owner. If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. Please note, limited editions, and collaborations are excluded from the Nada Sawaya warranty program, unless otherwise stated.
This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. For any damage not covered under the warranty, Nada Sawaya may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.
For inquiries regarding our warranty, please visit our website at www.NadaSawaya.com or call 1-929-293-6166.
Products covered under our warranty program are fully warranted, to the original owner, for the practical lifetime of the product. This does not mean your lifetime.
We manufacture every product to meet our superior standards, but no matter how carefully you use and care for your Nada Sawaya product, nothing lasts forever. Eventually every product will begin to show signs of age and wear, and we take this into consideration when assessing your warranty request. It may be that your product has simply reached its practical lifetime and is time to be replaced, and we hope you will continue to trust Nada Sawaya to protect you for your next adventures.
Although not covered under warranty, tears, rips or other damage to your Nada Sawaya product can be serviced through our repairs department for a reasonable cost. Improper care or negligence, such as storing your product while wet, keeping it sealed in an airless environment, or not following the care instructions will result in damages that are not covered under warranty. We will always do our best to repair them to working condition, however if we are unable to, we will notify you and discuss options.
If a Nada Sawaya product fails due to a manufacturing defect, we will repair the item at our expense. If the product is not repairable, or the cost of the repairs exceeds the value of the product, at our discretion, we may choose to replace the product instead.
We will provide updates as we process your claim, but feel free to reach out to one of our Customer Experience Specialists online via the Chat service or via telephone at 1-929-293-6166.
We aim to have your product back to you as quickly as. Our typical turn-around time is four weeks from the time we receive your product to when it gets back to you but it can take up to 90 days if we have to make a new item for you. We promise to keep you updated with more accurate estimates throughout the process.
For any repairs covered by our warranty policy there is no charge to you. Non-warranty repair costs will vary, depending on the materials and length of time required. Once we have received and assessed your product, we will contact you regarding repair options and costs (if applicable).
Customers are responsible for the cost of shipping items to Nada Sawaya, and Nada Sawaya will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. You are responsible for your product until we sign for its delivery.
QuadPay is a payment plan that allows you to pay for your purchases via 4 simple, interest-free installments. QuadPay empowers you to buy now, pay overtime and avoid interest repayments.
By paying the QuadPay way, you will only be paying 25% of that order day one, with 0% interest.
There are no fees if you pay on time. They only charge a $7 fee on any installment that is seven days overdue. If after 14 days the account is still past due, then a one-time $7 account fee is added.
For initial sign up they only need your date of birth, mobile number, and either a debit or credit card. After that they only need you to enter your mobile number to make a purchase through QuadPay. QuadPay is completely secure.
QuadPay does not approve every order. Their automated system takes into account various factors to determine whether you are approved and what spend limit they can provide you with. If you are a repeat purchaser and have made all your repayments in time, there is a good chance you will receive a higher limit than somebody who is a new customer. They also look at the total value of your order and can deny transactions if they exceed certain limits. Sometimes reducing the value of your order can help.
You can sign up during the checkout process. For the initial sign up they will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!
In order to have an account with QuadPay, you must:
Live in the US Be at least 18 years old Have a valid and verifiable mobile number Use a US credit or debit card to make a purchase
Your first payment is due at the time of your purchase. The next three payments are bi-weekly, over 6 weeks.
QuadPay associates a Payment Card with an Order when you first complete the checkout process for that Order. If you need to change which payment method is used for future installments for an Order, follow these steps to associate a different card with a given Order. This will cause all further installments for that Order to be billed against your new Payment Card. You will need to repeat this process for each Order you would like to migrate to a new Payment Card. If you would like to use a Payment Card not yet associated with your QuadPay account, follow these instructions to add that card to your account first: Log into the Customer Portal at https://customer.quadpay.com/login Go to the Orders Page Click View Order for the order you would like to change Click Edit next to the Payment Card in the Order Details Click Use This Card next to the card you would like to use for future installments
When an attempt at a purchase is made you will see that pending charge sit there. If the purchase is successful, the charge will go through after ~24 hours.
If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after ~24 hours.
Remember, you can only use QuadPay if you: Live in the US, are at least 18 years old, have a valid and verifiable mobile number, and are using a US credit/debit card to make a purchase. If there is an issue with your payment Card we recommend reaching out to your Bank first to see what the issue is.
As soon as Quadpay is notified of the return, you are refunded the amount you’ve paid to-date and QuadPay cancels all future payments.
QuadPay has a portal where you can log in by entering just their mobile number and have instant access to their past and current orders.
If you have not already paid all four installments, then you will apply a credit towards them. If the credit is more than your open installments it may be split up; partially applied to your payment plan and partially refunded to your credit card associated with the order.
If you have already paid all four installments, then they will refund your credit card associated with the order.
Just like you pay in installments they will refund you in that manner. So, make sure you look through your credit card statement for 1-4 refunds from QuadPay.
We will be happy to assist you with any after-sales inquiries. Contact us through our contact page, via email email@example.com, via chat online.