Simply add your desired items to your cart and proceed to checkout. Enter your shipping and payment information, review your order, and complete your purchase.

You will receive an order confirmation email shortly after your order is placed.

We make every effort to keep our inventory accurate and up to date. Most items displayed on our website are available for immediate purchase.

In the rare event that an item becomes unavailable after an order has been placed, we will contact you promptly and issue a full refund if necessary.

We accept major credit and debit cards, as well as accelerated checkout options such as Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods available at checkout.

Once an order has been placed, we are generally unable to modify the items, colors, sizes, or quantities in the order.

If you need to make a change, please contact us as soon as possible at wecare@nadasawaya.com. If your order has not yet been processed or shipped, we may be able to cancel it so that you can place a new order with the correct details.

If the order has already been processed or shipped, any changes will be subject to our Return & Exchange Policy.

If you wish to cancel your order, please contact us as soon as possible at wecare@nadasawaya.com or via WhatsApp at +961 3 713 813.

We will do our best to accommodate your request; however, once an order has been processed or shipped, cancellation may no longer be possible.

If your order cannot be cancelled, you may be eligible for a return in accordance with our Return & Exchange Policy.

Since your inventory is generally in stock and ready to ship, this is all you need. It's clear, customer-friendly, and avoids committing you to a specific cancellation window.

All orders are shipped directly from Beirut, Lebanon.

Yes, we ship worldwide via DHL Express.

International orders are shipped via DHL Express. Orders within Lebanon are delivered by local courier partners.

Shipping rates are calculated at checkout based on the destination and package weight.
Shipping within Lebanon is charged at a flat rate of $5.

Lebanon: typically 1–4 business days.

International: typically 2–6 business days via DHL Express, depending on the destination and customs clearance procedures.

Once your order has shipped, you will receive a confirmation email with your tracking number.

Same-day delivery may be available in certain areas of Lebanon. Please contact us before placing your order to confirm availability.

No. All orders are shipped from Beirut, Lebanon, and the prices displayed on our website do not include import duties, taxes, customs fees, brokerage fees, tariffs, VAT, GST, or other charges imposed by the destination country.

These charges, if applicable, are the responsibility of the customer and may be collected by DHL or local customs authorities before delivery.

We recommend checking your country's import regulations before placing an order, as customs charges vary by destination.

The shipping fee paid at checkout covers transportation only. Duties, taxes, and customs fees imposed by your country are separate charges and may be collected by DHL or local customs authorities before delivery.

If duties, taxes, or customs fees are refused, the shipment may be returned or abandoned by customs. Any return shipping charges, customs fees, duties, taxes, or carrier fees incurred will be deducted from any eligible refund.

We accept returns and exchanges within 14 days of delivery.

To be eligible for a return or exchange, items must be unused, unworn, in their original condition, with all tags attached and original packaging included.

To initiate a return, please contact us at wecare@nadasawaya.com and include your order number. We will review your request and provide return instructions.

Unless the item is defective or was received damaged, return shipping costs are the responsibility of the customer.

Once your return has been received and inspected, approved refunds will be issued to the original method of payment within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

Original shipping charges, duties, taxes, customs fees, brokerage fees, and other import-related charges are non-refundable.

Items returned worn, used, damaged, altered, or without their original tags and packaging may not be accepted for a refund.

To request a return or exchange, please contact us at wecare@nadasawaya.com within 14 days of receiving your order and include your order number.

Once your request has been reviewed and approved, we will provide you with detailed return instructions.

Please ensure that all items are returned unused, unworn, in their original condition, with all tags attached and original packaging included.

Unless the item is defective or was received damaged, return shipping costs are the responsibility of the customer.

Once your return has been received and inspected, approved refunds will be processed within 10 business days.

Refunds will be issued to the original method of payment used for the purchase. You will receive a confirmation email once your refund has been processed.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges, duties, taxes, customs fees, brokerage fees, and other import-related charges are non-refundable.

If you have any questions about your order, shipping, returns, or products, please contact us at wecare@nadasawaya.com.

You can also reach us via WhatsApp at +961 3 713 813 during our business hours.

We are always happy to assist you.