Shipping & Returns
Ground Shipping: We are happy to offer FREE ground shipping for orders with delivery addresses within the U.S., typically arriving within 3-8 business days. Orders are shipped from Atlanta/GA.
2-Day Shipping: We offer expedited orders via Fedex 2-Day delivery for $25. Please note order processing time still applies to the order.
Overnight Shipping: Overnight shipping is available for $35 for Standard Overnight shipping via FedEx. Please note order processing time still applies to the order.
Order Processing: Orders must be placed by 2 pm (EST) to be processed the same day.
APO / FPO: Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels or freight forwarders. To bill an order to your APO/FPO address, please contact us at email@example.com
Hawaii and Alaska: We ship to Hawaii and Alaska via FedEx 2-Day delivery for $25.
Further, we currently do not ship to Guam and the US Virgin Islands.
If an order contains an item with a delayed ship date, the entire order will ship together.
We always aim for make sure our customers love our products, but if you do need to return an order, it is very easy, you can do it directly online and it's FREE, except for sale items.
NADA SAWAYA accepts returns of unworn and unused product within 20 days of shipment.
Easy Return process online:
In the footer, click on "Start a return" and enter your order number and the email address that you used when you purchased your item and follow the steps.
Please select the item(s) that you would like to return, as well as the reason for return.
Return product must be postmarked within 20 days from the date of delivery to NADA SAWAYA
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Note: NADA SAWAYA reserves the right to refuse return of any product that does not meet the above return requirements. You are eligible for either return credit or refund only after Nada Sawaya receive the item and confirms that it is unworn and unused. Product that has been worn, used, altered or damaged will not be accepted.
Return Shipment Instructions
After you have completed the return process online, please print the return label and return form.
Please pack items to be returned in the same box that you have received and return form inside an appropriate shipping box and seal.
Affix the return label to the outside of the box and drop off at your nearest FedEx location.
At any point, you may check the status of your return online in your order history.
NADASAWAYA ships internationally with Fedex.com.
We aim to provide shipping services to most locations worldwide, but please note that FedEx may have specific shipping restrictions in place on certain destinations. We will notify you as soon as possible if a shipment cannot be delivered to your location.
FedEx International Priority provides delivery typically within 1-3 business days to more than 215 countries and territories. Major cities in Canada and Mexico typically take 1 business day. Major cities in Europe and Asia typically take 2 business days
FedEx International Economy, a cost-effective delivery option, typically takes 2–5 business days to more than 215 countries and territories. Delivery takes 2 - 3 business days to key markets such as Canada, Mexico and Puerto Rico.
Please note that all shipping options may not be available for every delivery location. FedEx provides estimated delivery dates, after shipment completion.
We regret that we cannot offer an alternate-address shipping option for International Orders without performing additional credit card verification.
Purchases made with a foreign bank-issued credit card may require additional processing time for credit verification.
Orders may be canceled if we are unable to verify the billing information provided through the card-issuing bank. To assist in the verification process, we request that international customers select a shipping address that matches the billing information listed on the payment credit card.
Risk of loss and title for product shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they will be.
The international shipping cost will be calculated based on the service level, the number of items purchased, the weight of the items and the destination country.
*Please note that all International shipments are sent DDU (Delivered Duty Unpaid). All duties and taxes shall be borne the purchaser.
Order Processing: International orders will be packed and ready to ship within 1-2 business days of order placement. Business days are Mondays through Fridays, excluding holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.
Exchange Rates: Orders are paid in USD and the exchange rate will be calculated at time of purchase by the customer’s credit card processor. We are unable to offer adjustments for exchange rate changes. The exchange rate and international credit card fees will be dependent on the credit card that the customer is using.
NADA SAWAYA does not support pre-paid international return labels at this time. All international sales are final. Please contact firstname.lastname@example.org if you need further assistance.
Nada Sawaya does not accept exchanges.
Customers will follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.
Your credit or refund will be applied within 7-10 business days upon receipt of your item(s).