Shipping & Returns
U.S. SHIPPING (except for Hawaii, Alaska and Puerto Rico)
- Standard shipping and return are free for all U.S. orders sold at full price.
On Sale items are shipped for free, and have a $15 return fee. - 2-Day shipping available for $25
- Overnight shipping available for $50.
INTERNATIONAL SHIPPING
- International shipping will be quoted at checkout.
All items take 24 hours to process before shipping.
All items marked FINAL SALE may not be returned.
Learn more on our FAQ
RETURN / EXCHANGE
ONLINE ORDERS
• All orders are dispatched via DHL from Beirut, LEBANON.
• Some destinations may have shipping restrictions. We'll inform you if we can't deliver.
• DHL provides fast delivery to 215+ countries within 1-4 business days. We're sorry, but we can't ship to an alternate address for international orders without additional credit card verification.
• Please note that foreign bank-issued credit cards may require extra processing time.
• Customers must select a shipping address that matches the credit card's billing information for the verification process.
• You're responsible for any import duties or taxes charged by your country.
• Shipping rates are calculated based on the weight and destination of the items.
• International orders will be shipped within 1-2 business days, excluding holidays.
• Customs clearance may cause delays.
• Exchange rates will be determined by the customer's credit card processor at the time of purchase.
• We cannot offer adjustments for exchange rate changes or international credit card fees.
• Easy and free return for unworn and unused products within 14 days of shipment (except sale items).
• Start the online return process by clicking "Start a return" in the footer.
• Select the item(s) and reason for return.
• Ensure the merchandise is in its original condition, tags, and packaging included.
• NADA SAWAYA reserves the right to reject products that do not meet the return requirements.
• Eligible for return credit or refund once we confirm the item is unworn and unused.
• Worn, used, altered, or damaged products are not accepted.
• Print the return label and form, pack them in the original box, and affix the return label to it.
• Drop off the package at a DHL location.
• Check the return status anytime in your order history.
• NADA SAWAYA does not offer exchanges.
• To exchange a product, customers must initiate a return as per the return process mentioned above.
• After returning the unwanted product, customers can place a new order for the desired product.
If you wish to return an item that you received as a gift, you have two options available:
• If you received a gift receipt with your item, you may return the item for store merchandise credit or you may exchange the item for a different size or a different item.
• If you wish to return a gift received from an online order, we will have to credit the sender’s credit card for the cost of purchase.
Please note:
• When exchanging in store all merchandise must be in its original selling condition and include the original product packaging, tags, and labels.
• Exchanges without an original purchase receipt will only be accepted for the same item in a different color or size.
• Items marked Final Sale may not be returned or exchanged.
After we receive your item(s), your credit or refund will be applied within 3-5 business days.
Items marked "Final Sale" may not be returned or exchanged.
• One-time price adjustments can be made in-store with the original purchase receipt within 10 days from the purchase date.
• Pre-advertised promotions are excluded from price adjustments.
• The item, original purchase receipt, and original form of payment are required to complete the price adjustment.
• Online-only promotions will not be honored in-store.
• Refund processing time: It takes 7-10 business days for the funds to be reflected in your account once the refund has been processed.
• Delayed refund resolution: If it has been more than 5 business days since your refund, contact us via Live Chat and send a clear copy of the original purchase receipt and refund receipt to our agents.
• Issue resolution: Once we receive this information, we will resolve the issue accordingly.
Important Notes on How Refunds are Calculated
■ Shipping fees are not refundable.
■ Duties & Taxes are not refundable.
• NADA SAWAYA is offering a limited-time holiday return/exchange policy.
• Customers have 45 days from the date of purchase to return/exchange items bought between 11/18/2023 - 12/31/2023.
• This offer includes an additional 30 days on top of the standard 14-day return/exchange policy.
• To qualify for the policy, all conditions of the NADA SAWAYA Return Policy must be met.
• The last day to return/exchange items purchased under this policy is 3/1/2024.
• NADA SAWAYA hopes customers find something they love this holiday season.
