Gran Souffle Felted Shawl W/Felting - Chill / Fiery

EACH PRODUCT IS HANDCRAFTED AND ANY IRREGULARITY IS TO BE CONSIDERED AN INTRISIC CHARACTERISTIC.

Cashmere is particularly delicate, and we recommend you handle your product with the greatest care, avoiding any contact with jewelry or any surface that could cause damage. To clean cashmere and baby yak products:

1
Fill your basin with cold water, and add a mild detergent such as Woolite, baby shampoo or dish soap.
2
Let your cashmere soak in the basin for five minutes, before rinsing thoroughly.
3
Take out your product and fold it up into a ball to get the excess water out. DonÕt wring your cashmere, which can stretch out the delicate material.
4
Discover all the nuances in a wide range of colours inspired by a whole culture.
5
Let your cashmere soak in the basin for five minutes, before rinsing thoroughly.

PLEASE BE AWARE
Pilling is a natural and normal process and occurs when the product surface suffers friction from use. In between washings you can remove any fabric pills with a cashmere comb or bristled garment brush.
Each product comes with a pure cotton storage bag to ensure long-lasting care and performance. Please fold your product and place it in the bag and on a flat surface. We recommend you wash your product before storing for long periods.

Shipping & Delivery

We proudly ship all orders directly from Lebanon, partnering with DHL to ensure worldwide delivery. Here’s everything you need to know:

- Transparent Rates: Shipping costs are calculated at checkout for a hassle-free experience.

- Free Shipping Offer: For a limited time, enjoy free shipping on Full-priced orders above $500. Please note that sale items, even those above $500, are not eligible for free shipping.

- Prompt Dispatch & Care: Each order is carefully packaged and dispatched promptly, so you can eagerly anticipate its arrival.

- Tracking Your Order: Once your order is shipped, you will receive a confirmation email with tracking details to stay updated on your package’s journey.

Returns & Exchanges

We want you to find your perfect piece and be completely satisfied with your purchase!

- In-Store Exchanges: If you're in Beirut, take advantage of our in-store exchange policy. Simply present your digital invoice within 14 days of purchase at the Nada Sawaya Store, where we will gladly assist you in selecting an alternative piece that suits your style.

- Online Orders: For exchanges, you will need to return the original purchase and place a new order.

Refund Policy

For eligible returns:

- You have 14 days from receiving your item to request a return. To qualify, the item must be unused, unworn, with tags still attached, and in its original packaging.

- Returns are accepted exclusively via DHL. Please arrange the shipment at your own expense through your nearest DHL office to the address below:

NADA SAWAYA  
56 Gerios Tueni Street 
Beirut, Lebanon
T. +961 3 173 813

- Kindly contact us at wecare@nadasawaya.com before sending your return to confirm eligibility.

- Once we’ve received and inspected your return, we'll notify you of the status. If approved, your refund will be processed within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

We’re Here to Help!

Should you have any questions or concerns about your delivery, returns, or exchanges, our friendly team is just an email away at wecare@nadasawaya.com. We’re always here to assist you!

Get in touch. We're here to help