RETURNS & REFUNDS

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We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at nadasawaya.com.

UNITED STATES CUSTOMERS

 

WHAT IS YOUR RETURN POLICY?

Nada Sawaya is committed to the quality of our products and the satisfaction of our customers. We will gladly accept the return** of unworn or defective merchandise with original tags. With the original receipt, you may return for a full refund, in the original form of payment, within 14days of your purchase date. Any shipping fees on the original order are final and will not be refunded.

HOW DO I MAKE A RETURN?

1. Complete the return information located on the packing slip.
2. Please Request an RMA, by filling your information in our CONTACT US form, within 24h of receipt of your request, we will confirm your Return Merchandise Authorization (RMA) # and email you a return label.
3. To ensure that your return is adequately protected in transit, we recommend you send your items to us in the original packaging provided.
4. Pack up the merchandise and head to the local FedEx office. They will then ship the product to our facilities. Please make sure that the box is scanned by a designated FedEx representative to ensure it can be tracked during transit. Nada Sawaya cannot track, or will not guarantee delivery of any items that were left in a self-service drop box.
5. Keep the Return Tracking Number for your package to monitor delivery status.
6. The package containing the product(s) you’re returning must be postmarked within 14 days of your original purchase date.
7. Please allow 5-7 days to process your return once the package is received at our facilities. During holiday periods please allow for more time.
8. Please note, returns without RMA# will not be processed and will be returned to sender.

The RMA (Return Merchandise authorization) is issued solely as a preliminary return management measure. Please note that a RMA (Return Merchandise authorization) does not guarantee that a return will be accepted if the merchandise is found to be damaged, scratched, missing tags or otherwise not in their original condition. If you are returning a product due to defect, please include this information when requesting a Return Authorization.

Please note we can only accept returns on bespoke products if they are faulty or were damaged upon arrival.

HOLIDAY RETURNS
Shop with confidence during the holiday season. Nada Sawaya is offering an extended return policy, giving you one less thing to think about during this busy time of year. Any purchase made after November 15, 2017, can be returned by January 10, 2018, as long as it is postmarked by this date.

Nada Sawaya reserves the right to reject any returns that do not comply with our returns conditions above. If your package is not accepted, it will be sent back to you at your expense and a refund cannot be granted.
This policy does not supersede Nada Sawaya’s Terms & Condition

You will receive email notification once your return has been received and processed.

WHO PAYS FOR RETURN DELIVERY?

A pre-paid FedEx shipping label will be emailed to you for your convenience. No postage is required upfront. A $12.00 return shipping fee will be deducted from your final refund.

If you choose not to use the prepaid FEDEX return-shipping label that will be emailed to you, you are welcome to use a postal carrier of your choosing and at your own cost.

Please send the return package to the following address:
Nada Sawaya
320 west 38th street, Suite 2323
New York, NY 10018
USA
Tel: +1(212) 564 7562

Please contact Customer Service with any questions about our Return Policy.

**Sale products are not eligible for return, refund or exchange.

DO YOU REFUND DELIVERY OR SALES TAX?
Note that we do not refund shipping charges but we do refund Sales Tax on all returns.
Any additional queries please email Customer Service and we will be happy to assist you.

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Once your return package is received at our warehouse, an email advising that your refund is in process will be sent.
Your refund will be processed in the same form of payment originally used for the purchase minus shipping charges within 57 days of our receiving the returned order. Credit for gift returns will be issued to the original purchaser. Please note it may take up to 30 days to appear on your credit card depending on your billing cycle.

You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from nadasawaya.com.

INTERNATIONAL CUSTOMERS

We are unable to offer exchanges on international orders.

Due to the sometime lengthy delivery and customs clearance time for international orders, we must require that Return Authorization requests for all international orders be made within 48 HOURS of receipt of delivery. International returns must be received within seven business days from issuance of Return Authorization. Return shipping for all international orders is the responsibility of the customer, and we strongly suggest the purchase of insurance for the full value of any return merchandise, in addition to delivery confirmation or order tracking. We cannot accept responsibility for any return merchandise that is lost or damaged in transit. For full information about international returns, please contact Customer Service

Customs charges for returning the product will not be covered by Nada Sawaya, any charges will be due to be payable by the customer if incurred by Nada Sawaya and will be subtracted from any refund due.

If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, Nada Sawaya will seek to recover from the customer all costs or any fees incurred by Nada Sawaya.

Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us. Normally the return of the product to Nada Sawaya the process takes 1-2 weeks, but depending on the country’s customs officers, the Nada Sawaya product could be held by the boarder for up to a maximum of 10 weeks, Nada Sawaya is unable to offer a refund until the bag is safely returned to our logistics depot.